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alt. stack
Intercom Alternative You Own

Support Software Without Per-Seat Fees

Own the workflow. Own the data.

Build a custom support platform with live chat, ticketing, and knowledge base. No user limits. Deploy in 48 hours.

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Calculate Savings
All Conversations12JDJohn DoeAbout the property...2mSMSarah MillerQuestion on pricing5mAKAlex KimSchedule showing12mRLRachel LeeFollow up needed1hMKMike K.Thanks for...2hSMSarah MillerWebsite Chat • Active nowHi, I'm interested in the listing at123 Main St. Is it still available?2:34 PMYes! 123 Main St is available. Wouldyou like to schedule a showing?2:35 PMYes, this Saturday works for me2:36 PMAI SuggestedGreat! I have Saturday at 10am or 2pmavailable. Which works better for you?SendEditType a message...→DetailsTAGSBuyerHotASSIGNED TOJTJane T.NEXT STEPBook ShowingPRIORITYHigh

Why support software is draining your budget

Per-seat pricing, limited customization, and conversation limits are costing you more than you think.

Per-Seat Pricing

Every support agent costs $50-150/month. Growing teams pay thousands monthly.

Conversation Limits

Monthly conversation caps force you to upgrade or lose customer data.

Limited Customization

Chat widgets and workflows don't match your brand or process.

Feature Gating

Advanced features like automation require expensive enterprise plans.

Data Ownership

Your customer conversations and history live on their servers.

Integration Costs

Connecting to your CRM and tools requires expensive add-ons.

The average support team spends $2,500/month on support tools. That's $30,000/year for features you could own.

Own your support platform

A custom system built for how your team actually supports customers. No per-seat fees.

Traditional Support Tools

  • Per-seat pricing ($50-150/user)
  • Conversation limits
  • Generic chat widgets
  • Limited automation
  • Vendor-controlled data
  • Feature gating

AltStack Support Platform

  • Unlimited agents included
  • Unlimited conversations
  • Fully branded widgets
  • Advanced automation
  • Your infrastructure, your data
  • All features included
Book a DemoSee Pricing

Go live in 48 hours

1

Describe Your Support

Tell us your channels, workflow needs, and integration requirements.

2

AI Builds Your Platform

We generate a complete support system with your workflows and branding.

3

Review & Customize

Fine-tune the chat widget, add canned responses, configure routing.

4

Deploy & Own

Launch on your infrastructure. You own the code and data.

Live Chat
Ticketing
Knowledge Base
Automation
Analytics
Integrations

Everything you need for great support

Live Chat

Real-time chat with typing indicators, file sharing, and chat history.

Shared Inbox

Unified inbox for email, chat, and social with assignment and collaboration.

Knowledge Base

Self-service help center with search, categories, and analytics.

Automation

Auto-routing, canned responses, and workflow automation.

Analytics

Response times, satisfaction scores, and team performance metrics.

Integrations

Connect to CRM, Slack, and your existing tools.

AI agents that scale your support

Our AI agents handle routine inquiries so your team can focus on complex issues.

Chat Agent

Instant responses
Greets visitors
Answers FAQs
Collects information
Routes to humans
  • 60% auto-resolved
  • Instant response
  • 24/7 availability

Triage Agent

Faster routing
Analyzes tickets
Categorizes issues
Sets priority
Routes to team
  • Zero triage backlog
  • Accurate routing
  • Faster resolution

Knowledge Agent

Better self-service
Analyzes questions
Finds articles
Suggests content
Identifies gaps
  • 40% deflection
  • Better articles
  • Content insights
See AI Agents in ActionLearn More

Built for your support needs

Pre-configured templates for different support operations.

Support for software and subscription businesses.

Where it's used

  • Product questions
  • Technical issues
  • Billing inquiries
  • Feature requests

Examples

Onboarding flowBug report formUpgrade prompts

Workflow

Issue reported
Triaged & assigned
Resolved
Feedback collected
Faster resolutionHigher NPSLower churn
All Conversations12JDJohn DoeAbout the property...2mSMSarah MillerQuestion on pricing5mAKAlex KimSchedule showing12mRLRachel LeeFollow up needed1hMKMike K.Thanks for...2hSMSarah MillerWebsite Chat • Active nowHi, I'm interested in the listing at123 Main St. Is it still available?2:34 PMYes! 123 Main St is available. Wouldyou like to schedule a showing?2:35 PMYes, this Saturday works for me2:36 PMAI SuggestedGreat! I have Saturday at 10am or 2pmavailable. Which works better for you?SendEditType a message...→DetailsTAGSBuyerHotASSIGNED TOJTJane T.NEXT STEPBook ShowingPRIORITYHigh
Book Support DemoSee All TemplatesCustom Workflow?

See the platform in action

All Conversations12JDJohn DoeAbout the property...2mSMSarah MillerQuestion on pricing5mAKAlex KimSchedule showing12mRLRachel LeeFollow up needed1hMKMike K.Thanks for...2hSMSarah MillerWebsite Chat • Active nowHi, I'm interested in the listing at123 Main St. Is it still available?2:34 PMYes! 123 Main St is available. Wouldyou like to schedule a showing?2:35 PMYes, this Saturday works for me2:36 PMAI SuggestedGreat! I have Saturday at 10am or 2pmavailable. Which works better for you?SendEditType a message...→DetailsTAGSBuyerHotASSIGNED TOJTJane T.NEXT STEPBook ShowingPRIORITYHigh

Support Inbox

Unified inbox for all channels

Chatbot Flow BuilderPreviewPublish▶StartMessageGreeting"Hi! How can I helpyou today?"ConditionQualify IntentCheck if customerintent is clearYesNoActionRoute to TeamAssign to specialistInputCollect Info"Could you tell memore about..."HandoffHuman HandoffTransfer to live agentNode LibraryMessageSend a messageConditionBranch logicCollect InputGet user responseActionTrigger workflowHuman HandoffTransfer to agentFallback to humanDrag nodes to canvas

Live Chat

Real-time customer conversations

AI Routing & Assignment Rules+ Add Rule1High-Intent Buyer InquiryActiveWHENIntent = "Buy"ANDUrgency = "High"THEN→ Route to SalesPriority: High2Support QuestionActiveWHENIntent = "Support"THEN→ Route to Support3Scheduling RequestActiveWHENContains "schedule" or "book"THEN→ Route to CoordinatorFallback: Assign to General QueueLive Routing PreviewINCOMING MESSAGE"Hi, I want to schedule a showingfor 123 Main St this weekend"AI ANALYSISIntent detected:SchedulingUrgency:MediumClient type:BuyerROUTING DECISION→ Assigned to: CoordinatorRule matched: "Scheduling Request"

Ticket View

Track and resolve issues

Stop paying per seat.

70%

Calculate Your Savings

Trusted by support teams

“We replaced Intercom and saved $24,000/year. Our customers get better support and we own our data.”

Head of Support

Growing SaaS Company

“Finally, support software that matches our brand.”

SaaS

“The AI handles 60% of our inquiries automatically.”

E-commerce

“Our response time dropped from hours to minutes.”

B2B

“Integration with our CRM was seamless.”

Enterprise

70% cost reduction
60% auto-resolved
Unlimited agents
24hr support response
Ready to own your support?

Build your custom support platform

Stop renting. Start owning. Get a platform built for your team in 48 hours.

Book a DemoCalculate Savings
See Pricing

No commitment required. See your custom platform before you decide.