Help Desk Software You Actually Own
Stop paying per-agent. Start owning your support platform.
AltDesk gives you enterprise-grade help desk capabilities without the enterprise price tag. Unlimited agents, full customization, complete data ownership.
No credit card required. See your custom platform in 48 hours.
Quick Answers
Everything You Need for World-Class Support
Built for support teams who want power without complexity
Unified Inbox
Email, chat, social, and phone in one view. Never miss a customer message again.
- Smart conversation threading
- Collision detection
- Snooze and follow-up reminders
AI-Powered Routing
Automatically assign tickets to the right agent based on skills, workload, and priority.
- Skill-based routing
- Round-robin distribution
- Priority escalation
SLA Management
Set response and resolution targets. Get alerts before you breach.
- Custom SLA policies
- Breach warnings
- Performance reporting
Knowledge Base
Self-service portal that deflects tickets and empowers customers.
- AI-suggested articles
- Version control
- Analytics on article performance
Analytics & Reporting
Real-time dashboards and custom reports to optimize your support operation.
- CSAT and NPS tracking
- Agent performance metrics
- Custom report builder
Integrations
Connect to your CRM, billing, and internal tools via API or webhooks.
- Salesforce, HubSpot, Stripe
- Custom webhook triggers
- Full REST API
All features included. No per-agent pricing. No feature gates.
AltDesk vs. Traditional Help Desk Software
| Feature | Us | Competitors |
|---|---|---|
| Pricing Model | Flat rate | $50-150/agent/mo |
| Agent Seats | Unlimited | Pay per seat |
| Data Ownership | 100% yours | Vendor-controlled |
| Customization | Full source code | Limited |
| AI Features | Included | Premium add-on |
Calculate Your Help Desk Savings
See how much you could save by switching from per-agent pricing
Built for Teams Like Yours
AltDesk adapts to your industry workflows
SaaS Companies
SaaS help deskScaling support without scaling costs as your user base grows.
Unlimited agents mean your support scales with your product, not your budget.
- In-app chat widget
- Product feedback collection
- Usage-based ticket context
E-commerce
ecommerce customer serviceHandling order inquiries, returns, and seasonal spikes efficiently.
Order lookup integration and automated responses for common questions.
- Shopify/WooCommerce integration
- Order status automation
- Returns workflow
Healthcare
HIPAA help deskMaintaining HIPAA compliance while providing responsive patient support.
HIPAA-compliant infrastructure with audit trails and access controls.
- BAA included
- PHI handling protocols
- Secure patient portal
See AltDesk in Action
Explore the interactive dashboard
Trusted by Support Teams Worldwide
See what teams are saying about AltDesk
“We were paying $12,000/month for Zendesk. AltDesk gave us the same capabilities for a fraction of the cost, plus we own it.”
“The migration from Intercom was seamless. Our agents were productive on day one, and our customers noticed the improved response times.”
Marcus Johnson
Support Director, ShopDirect
“Finally, a help desk that meets our HIPAA requirements without the enterprise price tag.”
Dr. Emily Rodriguez
Practice Administrator, Lakeside Health
The Real Cost of Help Desk Software
Compare AltDesk to leading alternatives